Please take the time to read these terms and conditions. By using our website and the services and information offered on our website, you are agreeing to these terms and conditions.
If you purchase products through our website, there will be additional terms and conditions relating to the purchase. Please make sure you agree with these terms and conditions, which you will be directed to read prior to making your purchase.
Accuracy of content
We have taken proper care and precautions to ensure that the information we provide on this website is accurate. However, we cannot guarantee, nor do we accept any legal liability arising from or connected to, the accuracy, reliability, currency or completeness of anything contained on this website or on any linked site.
The website is made available for your use on your acceptance and compliance with these terms and conditions. By using this website, you are agreeing to these terms and conditions. You agree that you will use this website in accordance with all applicable local, state, national and international laws, rules and regulations.
You agree that you will not use, nor will you allow or authorise any third party to use, the website for any purpose that is unlawful, defamatory, harassing, abusive, fraudulent, obscene or in any other way inappropriate or in a way which conflicts with the website or the services.
Currency and Pricing
All amounts stated on our website are in Australian Dollars. We reserve the right to change our pricing at any time.
All prices quoted on this website include a 10% Goods and Services Tax (GST) unless specified otherwise.
Public sessions in studio
There is no fee to rebook or cancel when doing so at least 48 hours prior to the session start time. Follow the link in your confirmation email should you need to rebook. Rebooking requests made within 48 hours of the session start time will be charged a $20 per seat fee. Rebookings and cancellations are processed as a store coupon and applied to your user account. Refunds are not allowed and will be granted only under extenuating circumstances at the sole discretion of Cork & Chroma.
Public sessions online
We are unable to rebook, cancel or refund an online session booking as access to your session will be provided to you immediately upon booking.
Private events in studio
Private events are secured with a $325 deposit. A minimum number of painters (paid seats) is required and is displayed during booking.
You may rebook or cancel a private event when doing so more than 4 weeks in advance of your session; notification via email is required and there is a $50 fee. You agree to forfeit your deposit (or an amount equal to the deposit if paid in full) if you rebook or cancel within 4 weeks of your session; notification via email is required.
Full payment is due 7 days prior to your session. Withholding full payment will result in cancellation of your event and you agree to forfeit your deposit if full payment is not received at least 7 days prior to your event.
COVID-19 Government-imposed Lockdowns
When a public session or private event is cancelled due to a Government-imposed lockdown, a voucher will be issued for the full value of seat/s purchased. The voucher is valid for three years from the issue date. Private event bookings will have the ability to reschedule at no charge or have the deposit amount provided as a voucher. Refunds will not be issued.
Proof of COVID-19 vaccination requirements
Cork & Chroma complies with all Australian state government requirements to show proof of vaccination as a means of entry to a public or private session. For more information on what your state requirements are please visit the appropriate links below.
QLD – Public Health and Social Measures linked vaccination status
NSW – Proof of COVID Vaccinations Information
VIC – Everything you need to know about COVID-19 in Victoria
Refunds and exchanges on Products from the Gift Shop
Subject to the following clause, and to the fullest extent permitted by the Australian Consumer Law, Cork & Chroma gives no warranty in respect of the Products listed in the Shop.
All Products come with non-excludable warranties and guarantees under the Australian Consumer Law in that they are reasonably fit for their usual purpose, are of acceptable quality, and match any description or sample. If Cork & Chroma breaches any of these non-excludable warranties or guarantees, you are entitled, at your option, to a refund or replacement of the relevant Products.
Cork & Chroma is unable to refund or exchange your Products if you make an error when ordering online, or you change your mind.
To arrange a refund or exchange of Products breaching a non-excludable warranty or guarantee:
- Email us at firstname.lastname@example.org with your order number and a description of the fault.
- Once we have confirmed your refund or exchange, we will provide a postage label for you to return the Product to us.
- Once we have received your Product, we will process your refund or ship the replacement Product to you.
Passwords and logins
You are responsible for maintaining the confidentiality of your passwords and login details and for all activities carried out under your password and login.
Indemnification for loss or damage
You agree to indemnify us and hold us harmless from and against any and all liabilities or expenses arising from or in any way related to your use of this website or the services or information offered on this website, including any liability or expense arising from all claims, losses, damages (actual and consequential), suits, judgments, litigation costs and solicitors fees of every kind and nature incurred by you or any third parties through you.
Intellectual property and copyrights
We hold the copyright to the content of this website, including all uploaded files, layout design, data, graphics, articles, file content, codes, news, tutorials, videos, reviews, forum posts and databases contained on the website or in connection with the services. You must not use or replicate our copyright material other than as permitted by law. Specifically, you must not use or replicate our copyright material for commercial purposes unless expressly agreed to by us.
The trademarks and logos contained on this website are trademarks of Cork & Chroma Pty Ltd. Use of these trademarks is prohibited except with our express written consent.
Limitation of Liability
The content and statements made on this website are made by way of general comment only and you should satisfy yourself as to their accuracy. Further, all of our Services are provided without a warranty with the exception of any warranties provided by law. We are not liable for any damages whatsoever, incurred as a result of or relating to the use of the website or our Services.